> ## Documentation Index
> Fetch the complete documentation index at: https://docs.baza.chat/llms.txt
> Use this file to discover all available pages before exploring further.

# Saved replies

> Answers your team sends often, ready to pick when you reply yourself.

## Use a saved reply

When you reply to a customer yourself:

1. Type **/** in an empty reply box, or press **Saved replies** under it.
2. Search by name or words, then pick one.
3. Check the text, change anything you need, and send it.

A saved reply is never sent on its own. Picking one only fills the reply box.

## Names filled in for you

A saved reply can include:

* `{customer_name}`: the customer's first name.
* `{business_name}`: your business's name.
* `{agent_name}`: the first name of the person replying.

When a name isn't known, it is left out. "Hi {customer_name}, thanks." becomes "Hi, thanks."

## Manage your saved replies

Owners and admins add, edit and delete saved replies on the [**Saved replies**](https://baza.chat/dashboard/saved-replies) page in the sidebar. Everyone on the team can use them.

Every business starts with a few general ones. Change them to sound like you, or delete them.


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