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Your WhatsApp number belongs to a WhatsApp account at Meta, the company that runs WhatsApp. Meta charges for some WhatsApp messages and checks how the number is used. The WhatsApp tab shows both.

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Paying Meta for WhatsApp

Meta charges WhatsApp’s costs to the card or payment method on your WhatsApp account, not to Baza. What you pay Baza doesn’t change.
  • A reply from your assistant or your team to a customer who wrote to you is free, up to 1,000 a month for each number. Meta calls these service messages. The count starts again on the 1st of each month.
  • Meta charges for replies after the free 1,000. The price depends on your customer’s country.
  • Messages you start yourself are always charged. These include template messages and campaigns sent from WhatsApp Manager (Meta’s tool for your WhatsApp account).
The WhatsApp tab counts your Free replies this month, and warns you when only a few are left. Baza does the counting, so its number can differ a little from Meta’s.
Without a valid payment method, Meta stops delivering replies after the free 1,000. It can also refuse to send even free replies, so customers write and hear nothing back. Press Add a payment method on the WhatsApp tab to add a card in WhatsApp Manager.

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If Meta restricts your number

The WhatsApp tab shows what Meta reports about your number: When something needs you, a banner at the top says what it is, with a link to where you can fix it. Activity lists what Meta reports about your account as it happens: reviews, limits and changes.

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Asking Meta to review it

1

Open Business Support Home

Press Request a review on the banner, or go to Meta’s Business Support Home.
2

Request a review

Open the WhatsApp account and request a review. Explain that you’re a real business, that customers write to you first, and that your assistant only answers them.
Meta usually answers within a few days. Until then, your assistant keeps answering on your other channels. Share your chat page link with customers so they can still reach you.