Analytics - Baza

Analytics shows how your assistant is doing over the last 7, 30 or 90 days. Choose the number of days at the top of the page. Owners and admins can see it.

What you see

Section	What it shows
Conversations	How many conversations started each day. Show them By channel or as a Total.
Handled by AI	The share of conversations your assistant handled on its own, without passing them to a person.
Handed to your team	How many conversations your assistant passed to a person.
When customers write	A grid of weekdays and hours. Darker squares are when customers write most, in your time zone. It also shows your busiest time.
Channels	Where conversations started.
Handed to your team (list)	The latest conversations passed to a person. View all opens your inbox.
Where customers write from	Conversations by country and city.

At the top, choose Conversations, Handled by AI or Handed to your team to see that number day by day. The chart compares it with the same number of days before. Next to each number is the change since that earlier period:

Green when it moved the right way.
Red when it didn’t.

Where customers are

Where customers write from shows roughly where conversations came from, by country and city.

Baza works out the place from the customer’s internet connection, not from their phone’s location (GPS).
It’s roughly right, not exact.
If Baza can’t tell where a conversation came from, it isn’t counted here. So the total here can be lower than your number of conversations.

You also see the place in each conversation’s customer details.